Why Businesses Are Choosing a Soft Phone Deployment
If you are in the market for a new phone system, you’ve probably heard terms such as “soft phone” thrown around in conversations. You may be thinking “what the heck is a softphone and how is this different than what I already have?”
Let’s break it down for you:
What is a Soft Phone?
A softphone is a software program that allows users to make telephone calls over the internet, using their computer or mobile device as a telephone. It is also referred to as a “soft client.”
A soft phone has an interface that is displayed on a computer or mobile phone that mimics what you’d see on a physical phone system. You’d dial and receive the call from that interface. For example, if your softphone is set up on your computer, you’ll open a program that looks similar to this:
And you would dial the number and make the call using your mic and audio directly from your PC.
What Are The Benefits Of a Soft Phone Deployment?
Soft phones are a pretty cool feature, but why would you need it? And is this something you can use to replace physical desk phones?
1) Cost Savings
First and foremost, cost savings is one of the main reasons why companies choose to use a softphone.
Traditional phone systems can be costly to maintain, especially for businesses with multiple locations or a large number of employees. With soft phones, there is no need for expensive hardware or installation costs, as the software can be easily installed on existing computers or mobile devices.
As your business grows, it’s easy to add new extensions and users to the system. This allows you to easily accommodate new employees, remote workers, and even temporary staff without worrying about the additional costs associated with a traditional phone system.
3) Advanced Features:
As your business needs expand, having a phone system that doesn’t need to be replaced every time a new feature comes out is a must! With soft phones, you’re working with software vs a combination of software and hardware, so as upgrades happen to the software, you can take advantage of it right away!
Some features we see companies use often with softphone deployments are:
- built-in web conferencing – similar to zoom or Microsoft teams, you can create a web conference with your team or clients for real-time collaboration
- IOS & Android apps – receive phone calls, check voicemail and access other features directly from your cell phone. This feature is excellent for a remote team
- Integration with CRM and ERP systems – this is a must for high call volume businesses or anyone who would like to track all calls and leads going into your system.
- Can be deployed on-premise, in the cloud or as a hybrid solution giving businesses the flexibility to choose a deployment that fits their needs.
Do you think a soft phone deployment will fit your needs? Still debating? We’d love to chat! Contact us today or learn more about our phone systems here: https://oneclickwi.com/phone-systems/