What To Look For In A VoIP Provider

voip providers

VoIP Provider: Serving All of Greater Milwaukee, WI and the Midwest with Quality, Affordable VoIP phones and service!

As you start investigating the move to VoIP phone service, you may have many questions about selecting the best phone provider for your area. Work with a value-added reseller because they are experts at tying all the pieces together so that you get the customized service that best meets your needs. There are several factors to keep in mind when choosing your VoIP service provider.

FCC Certified and Compliant

When you pick up the phone during an emergency, you want a dial tone. Working with a provider who is FCC certified and compliant helps ensure that it is going to happen. A VoIP service provider must clear many hurdles before receiving this certification, and you can be sure that they have by consulting a current VoIP providers list. One thing that FCC certification ensures is that you can reach E911 in case of an emergency. If you do not provide this essential service to your employees and customers, you may find yourself facing legal problems. Additionally, it is the right thing to do.

Upstream Carrier

It is common for VoIP providers to use many different upstream carriers. Providers that you are considering should be willing to show you their worldwide list that is fully compliant. Additionally, there should be lots of redundancy built into the system so that if one area is busy or has suffered some disaster, your call automatically reroutes to an available service.Confirm that the upstream carrier owns and manages the phone number. If they rely on another company to provide the numbers to them, you may lose your number if they choose to stop doing business with that supplier. Losing your number can cause enormous problems for your business as you would have to redo any advertising containing that phone number. Additionally, your current customers may think that you went out of business when they cannot reach you at your existing number.

Even if the upstream carrier and the provider are still working together, your business may get caught in a number audit resulting in your business losing its current phone number.

Contract-Free

If the VoIP provider requires you to sign a contract, especially a long-term one, a warning flag should go up instantly in your mind. Some carriers make customers sign contracts because their customers want to flee for better service from other companies.

Contact us today as we want to be your VoIP provider. We give each customer outstanding customer service with the best PBX software for just $23 per month after taxes per phone line. We will never ask you to sign a contract because we keep our customers by providing a superior product backed by an unstoppable customer service team.

Looking for An Alternative to Zoom? Try Your VOIP Phone System

alternatives to zoom

Are you frustrated with trying to use Zoom for your business during this new work-from-home era? Unless you buy a costly subscription plan, you are limited to 45-minute meetings. Many have raised security concerns, and you can never see all the participants at the same time. Zoom is not alone. Google Meetup and other platforms all have frustrating limitations. There are many advantages of mitigating your video conferencing to a VoIP system.

Costs

If you are spending a bundle on producing web conferences, doing them on a VoIP phone system eliminates most of those costs. You can take the monthly subscription cost out of your budget. You will never pay an extra fee if you have technical questions about your VoIP service, while this can often come at a high cost when you work with a web conference service.

Improved Visibility

When you use a VoIP phone system, you not only lower the cost, but you also make your presentations more user friendly because they are using Zoom alternative hosts that they are already comfortable using. You can set it up so that everyone within your organization can view the presentation. At the same time, you can see what your team is doing. There is no limit to the number of people who can be on the Zoom alternative host at one time, so you can easily connect with those you need to be involved.

Increased Security

Eliminate employees from claiming that you never told them that because each session records automatically. Furthermore, if your employees need to go back and review exactly what they are supposed to be doing or the company’s viewpoint on a subject, they can quickly check the recording on this Zoom alternative hosts. It is also straightforward to share tools with different employees within your organization, which automatically creates better teamwork between individuals and departments.

User Friendly

You may have employees who do not like technology, but this Zoom alternative host is incredibly user friendly. This system encourages employees to relax and get to work. Additionally, the more relaxed your employees are with the technology, the more they can open up and think creatively, which usually leads to better solutions.

 

If you are ready to discuss Zoom alternatives, contact us today. We are committed to providing white glove customer service to each of our clients. You will not believe the low cost that is available to you for this high-quality service.

Should You Switch to a VOIP Phone System? Absolutely! And Here’s Why

You have probably upgraded many things about your business, but have you upgraded your phone system? If you are still relying on a landline for your business, it may not be reflecting positively on your corporation.

Assuming you have high-speed internet and enough cable bandwidth, VoIP may be an excellent addition to your operation. After all, your phone system is one of the most important ways to connect with your customers.

Cost

Some businesses think that making the switch to VoIP will be too costly. The truth is that small-and-midsize corporations save about 45% annually when they make the switch, and large businesses save even more.

Once you convert to the cloud, there is less upkeep and government regulations.

Remodeling and rearranging your business becomes more manageable because there are fewer wires to deal with when putting up or taking down walls.

Scalability

If you have a seasonal business or are going through a rough time, but you know it will come back strong, then VOIP allows you to scale your phone service to meet your current and future needs.

Additionally, you have the option of choosing your area code, so you can opt to make your business appear local to many people by choosing several.

Features

Depending on the VoIP service you choose, you can find options with an endless number of features. Most will convert faxes to regular phone calls, so you no longer need to pay for a dedicated fax line.

The majority can also turn phone calls into emails so that you can read them. You can set them to forward your calls to wherever you are working, so you will never miss an important call.

The list of features is almost endless, and you can efficiently train your staff to use a VoIP phone system.

 

Flexibility

You can be answering phone calls from a beautiful sandy beach instead of a snowy office where you skidded your way to work. If your area is impacted by a governmental executive order, a fire or some other type of disaster, you do not lose your phone service.

You also have the flexibility to decide when and where your phone should ring. For example, you can have the first few rings go to your office and the next couple to your cell phone. Then, if no one answers, you can even have your computer answer the phone.

Ready to make the switch? Contact us today. You will be thrilled that you did.

Top 10 Features of VOIP Phones

A Look At The Most Popular Features Of VoIP Phone Systems

Voice Over Internet Protocol (VOIP) phone systems have become a big part of daily corporate communications.   Although there are plenty of features that make VOIP phones a growing technology with increasing demand, here are some of our favorite features of VOIP phone systems:

Hoteling

Hoteling allows you to switch all of the information on one IP phone to another one. The voicemail, speed dials, and outbound caller ID is identical. Hoteling is an asset for people who perform remote activities. You can maintain access to your phone number without physically bringing your phone with you.

Integration with CRM’s

Ever wanted to integrate your phone system into your CRM to easily view what client is calling in & make notes in your CRM? This is possible with VOIP phone systems! Integration features include being able to launch calls in a single click and automatically linking a call to a customer record & logging the call in your CRM. Although this takes extra work during set up, this is certainly worth it!

Interactive Voice Response/Auto Attendant

Many VoIP phone system providers have interactive voice response in their virtual phone system platforms. Interactive voice response reduces the dependency on workers because automated voice menus can assist customers. Your clients do not have to wait several hours to speak with someone from your organization. Interactive voice response allows you to provide around the clock support to your customers.

Do Not Disturb

The Do Not Disturb feature can alleviate a lot of stress. You can use this feature to stop incoming calls. You can use it while you’re in meetings and conferences andalso have the option of asking the caller to leave the message on your voicemail or another option.

Multi-Office Integration

If you have multiple offices, VOIP is an excellent way to streamline your incoming calls. Transfer easily between locations and reduce the hassle of dealing with multiple phone systems – and possibly multiple phone system companies by using VOIP phone systems.

Virtual Extension

A virtual extension involves a voicemail box that does not belong to anyone. Voicemail boxes help you send and receive messages. You may find yourself having to answer the same questions. You can install a mailbox to answer some of the repetitive questions. You can also leave a message that the entire sales department can view. Virtual extension also comes with transcription, email notification, and voice to email capabilities.

Call Barging

Call barging allows a third party to overhear conversations and enter a call if necessary. Call barging enables you to stay aware of the service being provided to clients. Call barging also allows you to train new support team representatives. The call barging feature can help you manage a large amount of daily calls.

Coaching

VoIP phone systems allow you to consult with your employees while they are still on a call. You can monitor your employees’ on phone performance without interrupting anything. The whisper feature allows you to provide tips and advice to your employees while they are on the phone speaking with a client.

Call Queuing

The call queuing system is a great feature for organizations that have a lot of customers. You can put callers into an automated queue and have support staff consult them. You can add custom greetings for your clients while they are waiting to speak with someone. A call queuing system can help you provide flexible support to your customers.

Busy Lamp Field/Presence

Busy Lamp Field is a light that appears on someone’s VOIP phone while you’re on a call. Busy Lamp Field can help you avoid wasting time and energy by allowing you to check on someone and see if they are busy within seconds. Busy Lamp Field can also help improve customer service – by checking to see if someone is already on a call without putting a customer on hold, you can maximize your customer’s experience.

 

VOIP phone systems are highly customizable to meet your business needs. Contact our VOIP specialists to see what a phone system upgrade can do for you!

Advantages of a Cloud Hosted Phone System

advantages of a cloud hosted PBX phone system

5 Benefits of A Cloud Hosted Phone System

As technology evolves, more and more companies are starting to move their phone systems to a cloud-based solution. There are countless benefits of a cloud-hosted PBX phone system, but first, before we discuss this, let’s understand the terminology.

A PBX stands for private branch exchange. You can think of this as an internal switchboard that connects your phone to the rest of the company’s phones and to external phones (outside of your company).

Traditionally, this meant that your phone had to be physically connected (through a wire) to this switchboard (PBX) and then physically connected to the PSTN (Public Switched Telephone Network) which would route your call to the intended person.

With a hosted solution, wired connections are no longer needed to connect your phone to the PBX. The elimination of this needed physical connection is what makes the cloud hosted PBX a clear winner over wired connections. Here are just a few of the countless benefits it offers:

 

1) Cloud Hosted Phone Systems are Cost Efficient

Because of the elimination of the need for phones to be physically wired to the PBX, this reduces expenses dramatically.  As long as your building is wired up with  Cat 5e, there is no need for complex (and expensive) infrastructure updates to change phone systems.

Cloud hosted PBX’s are serviceable off-site, so you will not need to wait for a technician to come on-site to repair your system which will reduce downtime & repair expenses.

 

2) Cloud Hosted PBX’s are Scalable

Cloud hosted PBX’s are perfect for growing businesses. Adding extensions, phone lines and connecting to mobile devices take significantly less time than the “old style”  phone systems. On a hosted solution, your phone system provider can easily add these without needing to be on site.

Adding on another location? You can host all your locations from one PBX! This allows you to be able to transfer calls from location to location seamlessly and easily.

Moved locations? Phones can be moved with minimal configuration, reducing your moving costs and making relocation a little less stressful.

 

3) Minimal Downtime & Outsourced Maintenance

Unlike the older phone systems, your phone system provider can perform maintenance off-site and typically won’t need to take your system offline to do these maintenance tasks. This can help reduce your I.T. costs and minimize the downtime you will experience during routine maintenance.

 

4) Hosted PBX’s are Loaded with Features

Features that seemed unattainable with traditional PBX systems are easily added with hosted PBX systems. Auto-attendant, call groups, call screening, voicemail to email, busy lamp fields and more are easily configurable and easy to change with a hosted solution.

With hosted PBX systems, an admin can also log into the system using their internet browser and view call history, listen into conversations and even “whisper” to someone in a conversation to help coach them during a call.

 

5) Hosted PBX’s are Reliable

We have heard nightmare situations with traditional PBX systems where the system is down for days while the company is waiting for their phone system company to fix the issue. With hosted PBX, in the rare case that you do have an issue, fixes can be implemented very quickly by your off-site phone provider.

Cloud-based PBX phone systems also offer geographic redundancy – if something should happen to the server your phone system is on, the system is automatically connected to another server – reducing downtime tremendously.

In the case of a natural disaster or internet outage, a cloud-based PBX system can route phone calls to someone’s cell phone which will reduce the amount of missed calls compared to a traditional system. If your traditional system is down due to a natural disaster, calls will not be able to go through until an on-site technician fixes the issue. This could take days to get your phone system back up and can affect your bottom line.

 

Interested in the benefits of a hosted PBX system? Contact your Business Account Executive or learn more here!