Top 10 Features of VOIP Phones

Voice Over Internet Protocol (VOIP) phone systems have become a big part of daily corporate communications.   Although there are plenty of features that make VOIP phones a growing technology with increasing demand, here are some of our favorite features of VOIP phone systems:

Hoteling

Hoteling allows you to switch all of the information on one IP phone to another one. The voicemail, speed dials, and outbound caller ID is identical. Hoteling is an asset for people who perform remote activities. You can maintain access to your phone number without physically bringing your phone with you.

Integration with CRM’s

Ever wanted to integrate your phone system into your CRM to easily view what client is calling in & make notes in your CRM? This is possible with VOIP phone systems! Integration features include being able to launch calls in a single click and automatically linking a call to a customer record & logging the call in your CRM. Although this takes extra work during set up, this is certainly worth it!

Interactive Voice Response/Auto Attendant

Many VoIP phone system providers have interactive voice response in their virtual phone system platforms. Interactive voice response reduces the dependency on workers because automated voice menus can assist customers. Your clients do not have to wait several hours to speak with someone from your organization. Interactive voice response allows you to provide around the clock support to your customers.

Do Not Disturb

The Do Not Disturb feature can alleviate a lot of stress. You can use this feature to stop incoming calls. You can use it while you’re in meetings and conferences andalso have the option of asking the caller to leave the message on your voicemail or another option.

Multi-Office Integration

If you have multiple offices, VOIP is an excellent way to streamline your incoming calls. Transfer easily between locations and reduce the hassle of dealing with multiple phone systems – and possibly multiple phone system companies by using VOIP phone systems.

Virtual Extension

A virtual extension involves a voicemail box that does not belong to anyone. Voicemail boxes help you send and receive messages. You may find yourself having to answer the same questions. You can install a mailbox to answer some of the repetitive questions. You can also leave a message that the entire sales department can view. Virtual extension also comes with transcription, email notification, and voice to email capabilities.

Call Barging

Call barging allows a third party to overhear conversations and enter a call if necessary. Call barging enables you to stay aware of the service being provided to clients. Call barging also allows you to train new support team representatives. The call barging feature can help you manage a large amount of daily calls.

Coaching

VoIP phone systems allow you to consult with your employees while they are still on a call. You can monitor your employees’ on phone performance without interrupting anything. The whisper feature allows you to provide tips and advice to your employees while they are on the phone speaking with a client.

Call Queuing

The call queuing system is a great feature for organizations that have a lot of customers. You can put callers into an automated queue and have support staff consult them. You can add custom greetings for your clients while they are waiting to speak with someone. A call queuing system can help you provide flexible support to your customers.

Busy Lamp Field/Presence

Busy Lamp Field is a light that appears on someone’s VOIP phone while you’re on a call. Busy Lamp Field can help you avoid wasting time and energy by allowing you to check on someone and see if they are busy within seconds. Busy Lamp Field can also help improve customer service – by checking to see if someone is already on a call without putting a customer on hold, you can maximize your customer’s experience.