As you start investigating the move to VoIP phone service, you may have many questions about selecting the best phone provider for your area. Work with a value-added reseller because they are experts at tying all the pieces together so that you get the customized service that best meets your needs. There are several factors to keep in mind when choosing your VoIP service provider.
FCC Certified and Compliant
When you pick up the phone during an emergency, you want a dial tone. Working with a provider who is FCC certified and compliant helps ensure that it is going to happen. A VoIP service provider must clear many hurdles before receiving this certification, and you can be sure that they have by consulting a current VoIP providers list. One thing that FCC certification ensures is that you can reach E911 in case of an emergency. If you do not provide this essential service to your employees and customers, you may find yourself facing legal problems. Additionally, it is the right thing to do.
It is common for VoIP providers to use many different upstream carriers. Providers that you are considering should be willing to show you their worldwide list that is fully compliant. Additionally, there should be lots of redundancy built into the system so that if one area is busy or has suffered some disaster, your call automatically reroutes to an available service.Confirm that the upstream carrier owns and manages the phone number. If they rely on another company to provide the numbers to them, you may lose your number if they choose to stop doing business with that supplier. Losing your number can cause enormous problems for your business as you would have to redo any advertising containing that phone number. Additionally, your current customers may think that you went out of business when they cannot reach you at your existing number.
Even if the upstream carrier and the provider are still working together, your business may get caught in a number audit resulting in your business losing its current phone number.
If the VoIP provider requires you to sign a contract, especially a long-term one, a warning flag should go up instantly in your mind. Some carriers make customers sign contracts because their customers want to flee for better service from other companies.
Contact us today as we want to be your VoIP provider. We give each customer outstanding customer service with the best PBX software for just $23 per month after taxes per phone line. We will never ask you to sign a contract because we keep our customers by providing a superior product backed by an unstoppable customer service team.