Top 10 Features of VOIP Phones

A Look At The Most Popular Features Of VoIP Phone Systems

Voice Over Internet Protocol (VOIP) phone systems have become a big part of daily corporate communications.   Although there are plenty of features that make VOIP phones a growing technology with increasing demand, here are some of our favorite features of VOIP phone systems:

Hoteling

Hoteling allows you to switch all of the information on one IP phone to another one. The voicemail, speed dials, and outbound caller ID is identical. Hoteling is an asset for people who perform remote activities. You can maintain access to your phone number without physically bringing your phone with you.

Integration with CRM’s

Ever wanted to integrate your phone system into your CRM to easily view what client is calling in & make notes in your CRM? This is possible with VOIP phone systems! Integration features include being able to launch calls in a single click and automatically linking a call to a customer record & logging the call in your CRM. Although this takes extra work during set up, this is certainly worth it!

Interactive Voice Response/Auto Attendant

Many VoIP phone system providers have interactive voice response in their virtual phone system platforms. Interactive voice response reduces the dependency on workers because automated voice menus can assist customers. Your clients do not have to wait several hours to speak with someone from your organization. Interactive voice response allows you to provide around the clock support to your customers.

Do Not Disturb

The Do Not Disturb feature can alleviate a lot of stress. You can use this feature to stop incoming calls. You can use it while you’re in meetings and conferences andalso have the option of asking the caller to leave the message on your voicemail or another option.

Multi-Office Integration

If you have multiple offices, VOIP is an excellent way to streamline your incoming calls. Transfer easily between locations and reduce the hassle of dealing with multiple phone systems – and possibly multiple phone system companies by using VOIP phone systems.

Virtual Extension

A virtual extension involves a voicemail box that does not belong to anyone. Voicemail boxes help you send and receive messages. You may find yourself having to answer the same questions. You can install a mailbox to answer some of the repetitive questions. You can also leave a message that the entire sales department can view. Virtual extension also comes with transcription, email notification, and voice to email capabilities.

Call Barging

Call barging allows a third party to overhear conversations and enter a call if necessary. Call barging enables you to stay aware of the service being provided to clients. Call barging also allows you to train new support team representatives. The call barging feature can help you manage a large amount of daily calls.

Coaching

VoIP phone systems allow you to consult with your employees while they are still on a call. You can monitor your employees’ on phone performance without interrupting anything. The whisper feature allows you to provide tips and advice to your employees while they are on the phone speaking with a client.

Call Queuing

The call queuing system is a great feature for organizations that have a lot of customers. You can put callers into an automated queue and have support staff consult them. You can add custom greetings for your clients while they are waiting to speak with someone. A call queuing system can help you provide flexible support to your customers.

Busy Lamp Field/Presence

Busy Lamp Field is a light that appears on someone’s VOIP phone while you’re on a call. Busy Lamp Field can help you avoid wasting time and energy by allowing you to check on someone and see if they are busy within seconds. Busy Lamp Field can also help improve customer service – by checking to see if someone is already on a call without putting a customer on hold, you can maximize your customer’s experience.

 

VOIP phone systems are highly customizable to meet your business needs. Contact our VOIP specialists to see what a phone system upgrade can do for you!

Advantages of a Cloud Hosted PBX

advantages of a cloud hosted PBX phone system

5 Benefits of A Cloud Hosted PBX Phone System

As technology evolves, more and more companies are starting to move their phone systems to a cloud-based solution. There are countless benefits of a cloud-hosted PBX phone system, but first, before we discuss this, let’s understand the terminology.

A PBX stands for private branch exchange. You can think of this as an internal switchboard that connects your phone to the rest of the company’s phones and to external phones (outside of your company).

Traditionally, this meant that your phone had to be physically connected (through a wire) to this switchboard (PBX) and then physically connected to the PSTN (Public Switched Telephone Network) which would route your call to the intended person.

With a hosted solution, wired connections are no longer needed to connect your phone to the PBX. The elimination of this needed physical connection is what makes the cloud hosted PBX a clear winner over wired connections. Here are just a few of the countless benefits it offers:

 

1) Cloud Hosted PBX’s are Cost Efficient

Because of the elimination of the need for phones to be physically wired to the PBX, this reduces expenses dramatically.  As long as your building is wired up with  Cat 5e, there is no need for complex (and expensive) infrastructure updates to change phone systems.

Cloud hosted PBX’s are serviceable off-site, so you will not need to wait for a technician to come on-site to repair your system which will reduce downtime & repair expenses.

 

2) Cloud Hosted PBX’s are Scalable

Cloud hosted PBX’s are perfect for growing businesses. Adding extensions, phone lines and connecting to mobile devices take significantly less time than the “old style”  phone systems. On a hosted solution, your phone system provider can easily add these without needing to be on site.

Adding on another location? You can host all your locations from one PBX! This allows you to be able to transfer calls from location to location seamlessly and easily.

Moved locations? Phones can be moved with minimal configuration, reducing your moving costs and making relocation a little less stressful.

 

3) Minimal Downtime & Outsourced Maintenance

Unlike the older phone systems, your phone system provider can perform maintenance off-site and typically won’t need to take your system offline to do these maintenance tasks. This can help reduce your I.T. costs and minimize the downtime you will experience during routine maintenance.

 

4) Hosted PBX’s are Loaded with Features

Features that seemed unattainable with traditional PBX systems are easily added with hosted PBX systems. Auto-attendant, call groups, call screening, voicemail to email, busy lamp fields and more are easily configurable and easy to change with a hosted solution.

With hosted PBX systems, an admin can also log into the system using their internet browser and view call history, listen into conversations and even “whisper” to someone in a conversation to help coach them during a call.

 

5) Hosted PBX’s are Reliable

We have heard nightmare situations with traditional PBX systems where the system is down for days while the company is waiting for their phone system company to fix the issue. With hosted PBX, in the rare case that you do have an issue, fixes can be implemented very quickly by your off-site phone provider.

Cloud-based PBX phone systems also offer geographic redundancy – if something should happen to the server your phone system is on, the system is automatically connected to another server – reducing downtime tremendously.

In the case of a natural disaster or internet outage, a cloud-based PBX system can route phone calls to someone’s cell phone which will reduce the amount of missed calls compared to a traditional system. If your traditional system is down due to a natural disaster, calls will not be able to go through until an on-site technician fixes the issue. This could take days to get your phone system back up and can affect your bottom line.

 

Interested in the benefits of a hosted PBX system? Contact your Business Account Executive or learn more here!