Why Choose 3CX as Your Business Phone System Platform

3CX is a powerful, software-based communication platform that provides businesses with a range of features to improve communication, collaboration, and productivity. With the shift towards remote work and the need for businesses to have communication solutions that can adapt to multiple locations, 3CX has become an even more valuable tool.

In this blog, we’ll go over some of the popular features that clients utilize on the 3CX platform.

Voice and Video Calling

3CX provides businesses with high-quality voice and video calling capabilities, allowing employees to communicate with each other and with customers from anywhere, on any device. This is especially valuable for businesses with multiple locations, as employees can easily communicate internally with each other across different offices as if they were working in the same environment.

Web Conferencing

The platform offers integrated web conferencing and screen-sharing features, making it easy for teams to collaborate with one another or with a client. 3CX offers multiple forms of Web Conferencing, including Webinars, Webcast, Web Meetings, Online Collaborations, and Online Presentations. Web conferences can be recorded so if someone misses out they are able to easily go back and watch the conference at a later date.

Call Management

3CX provides advanced call routing and management options, such as call queues, auto-attendant, and call recording, amongst many more – ensuring calls are efficiently routed and managed. With these features, businesses can handle high call volumes and ensure that customers are quickly connected to the right person, even if that person is working remotely or in a different location.

CRM Integration

The platform integrates with popular CRM systems such as Salesforce, Microsoft Dynamics, and HubSpot, enabling businesses to manage customer interactions more efficiently. With CRM integration, employees can access customer information and history directly from their communication tools.

Unified Communications

3CX offers unified communications features such as instant messaging, presence, and status management, allowing employees to communicate more effectively and collaborate more easily. With these features, employees can quickly see the availability of their colleagues and choose the best communication channel for each situation, regardless of their location.

Mobile App

3CX has a mobile app that allows users to make and receive calls from their mobile phones, access voicemail, instant message, or join a web meeting regardless of location. With the mobile app, employees can stay connected even when they’re out of the office without the appearance of working remotely, ensuring that they never miss an important call or message.

In conclusion, 3CX offers a wide range of features that can benefit businesses of all sizes, especially those with multiple locations or remote employees. From high-quality voice and video calling to advanced call routing and management options, 3CX provides businesses with the tools they need to communicate and collaborate effectively, regardless of their location. With its flexible deployment options, cost-effective pricing, and easy-to-use interface, 3CX has become a popular choice for businesses looking to upgrade their communication infrastructure in the modern age of remote work.